How can we help you?

Fibo is a non-custodial crypto app that lets you buy, swap and earn yield on your cryptocurrencies with ease. Unlike traditional exchanges such as Binance or Coinbase, you keep full control of your funds — Fibo never holds your private keys. The app is available on iOS and Android.

Fibo is for anyone who wants to manage their crypto independently, without the usual technical complexity of wallets. Whether you already hold crypto on an exchange and want to take back control, or you’re just getting started — Fibo simplifies every step: no seed phrase to write down, no gas token to manage, swaps in seconds.

Fibo supports 6 blockchains at launch: Ethereum, Base, Arbitrum, Polygon, Solana and Bitcoin. Your single wallet gives you access to all these networks — no need to create separate wallets. Fees and speed vary by network: L2s like Base and Arbitrum offer near-instant transactions at lower cost.

The app is completely free to download and use. The only fees that apply are swap fees of 0.25% per transaction (3.5x cheaper than MetaMask or Phantom) and network fees (gas) inherent to each blockchain. There are no hidden fees, no subscriptions, and no deposit or withdrawal charges.

No, never. Fibo is a non-custodial wallet: your private keys are generated and stored on your device, not on our servers. Fibo acts as an interface — we cannot see, move, or freeze your funds. This is the fundamental difference with centralized exchanges where your crypto is held by a third party (remember FTX, Celsius, Mt. Gox…).

Self-custody means you are the sole owner of your private keys. On an exchange like Binance, the platform holds your keys — if it goes bankrupt or gets hacked, you lose everything. With Fibo, your keys stay on your device. No one else can access them. It’s the founding principle of crypto: “Not your keys, not your coins.”

No. Fibo uses Privy technology to secure your wallet. Instead of a seed phrase written on paper (risk of loss or theft), your account is protected by a combination of biometrics (Face ID / Touch ID) and a passkey (recovery key linked to your Apple/Google account). It’s more secure and simpler than a seed phrase.

Your funds remain safe. Thanks to the passkey created during sign-up, you can recover access to your wallet from a new phone. Log in with your authentication method (email, Google or Apple) and verify with your passkey — your wallets and funds will be restored automatically.

Yes. ADVIJU, the company behind Fibo, is registered as a DASP (Digital Asset Service Provider, “PSAN” in French) with the AMF (French Financial Markets Authority). The non-custodial wallet does not require additional licensing — Fibo complies with French and European regulations.

In the app, tap Receive, select the network (Ethereum, Base, Solana, etc.), then share your address or QR code with the sender. Important: make sure you select the same network the sender is using. For example, if someone sends ETH on the Base network, select “Base” in Fibo — not “Ethereum”.

Each network is a distinct blockchain with its own addresses. Ethereum is the main network (higher fees, 1-2 min). Base and Arbitrum are “Layer 2” networks — they inherit Ethereum’s security but offer faster and cheaper transactions. Solana and Bitcoin are independent blockchains with their own address formats. Fibo automatically generates an address for you on each network.

Funds could be permanently lost. This is the most common risk in crypto. If you send tokens on the Ethereum network when the recipient expects them on Base, the funds won’t arrive. Always verify that the sending and receiving networks match. When in doubt, start with a small test amount.

Yes, this is one of the main use cases. From your exchange, make a withdrawal to the corresponding Fibo address. Key step: check that the exchange supports the network you selected in Fibo. For example, to send USDC from Binance to Fibo on Base, select the “Base” network on both Binance and Fibo.

It depends on the network. On Layer 2 (Base, Arbitrum, Polygon): a few seconds to 1 minute. On Ethereum: 1 to 5 minutes depending on network congestion. On Bitcoin: 10 to 60 minutes (depending on confirmations). On Solana: a few seconds. Fibo shows transaction status in real time.

Fibo integrates the Aave protocol, one of the largest lending protocols in DeFi. When you deposit your crypto, it’s lent to other users via an audited smart contract. You earn interest in real time, proportional to the amount deposited. No intermediary, no lock-up — your funds stay on the blockchain, accessible at all times.

Yield is variable and depends on supply and demand on the protocol. In 2026, stablecoins (USDC, USDT) offer an average of ~5% APY. Volatile crypto assets (ETH, etc.) have more variable returns. Rates are displayed in real time in the app and updated continuously. No fixed yield promises — that’s the reality of the market.

Yes, like any investment. The main risks are: smart contract risk (a bug in the protocol code — Aave is audited by top security firms and secures over $10 billion) and market risk (the value of your crypto can go down). However, there is no counterparty risk — unlike an exchange, no one holds your funds.

Yes, at any time, with no notice or penalty. The Aave protocol works as a liquidity pool — your funds are never locked. Withdrawals take seconds on L2s (Base, Arbitrum). Interest is calculated per second and paid automatically.

Fibo charges a 0.25% commission per swap. That’s 3.5x cheaper than MetaMask (0.875%) and Phantom (0.85%). Network fees (gas) are paid on top and depend on the blockchain used. There are no sign-up fees, deposit fees, withdrawal fees, or subscriptions. Everything is transparent.

Gas is paid directly with the token you’re swapping. No need to hold ETH, SOL or MATIC in your wallet just to pay fees. If you swap USDC for ETH, the gas is deducted from your USDC. This is a major simplification compared to traditional wallets.

Fibo integrates Transak for purchases by card or bank transfer. From the dashboard, tap “Buy”, select the amount and payment method. The crypto is sent directly to your Fibo wallet. Card purchase fees are typically 1-2% (set by Transak).

On Layer 2 (Base, Arbitrum, Polygon): a few seconds. On Ethereum: 1 to 2 minutes depending on congestion. On Solana: near-instant. On Bitcoin: 10 to 60 minutes. Fibo displays progress in real time via a tracking toast.

Sign-up takes less than 2 minutes. Download the app, choose your login method (email, Google or Apple), pick your @username, and you’re done. Your 3 wallets (Ethereum, Solana, Bitcoin) are created automatically. Biometric security and passkey are set up during onboarding.

Yes. Fibo has a built-in social feature: send crypto to any Fibo user simply by typing their @username. No need to copy-paste a 42-character address. You can also add friends and follow a leaderboard among your contacts.

Fibo gives access to over 100 tokens across 6 blockchains, including Bitcoin (BTC), Ethereum (ETH), Solana (SOL), USDC, EURC, LINK, AAVE, ARB, and many more. The list grows regularly. Stablecoins (USDC, USDT, EURC) are available for those who want exposure without volatility.

Yes, Fibo is available on the App Store (iOS) and Google Play Store (Android). The experience is identical on both platforms.

First check the network used. Ethereum can be congested, especially during peak activity — transactions can take up to 10 minutes. On L2s (Base, Arbitrum), it’s usually instant. If the transaction has been stuck for more than 15 minutes, contact support with the transaction hash (visible in the app).

Several possible causes: 1) Check that you’re logged into the right account. 2) If you just received funds, refresh the dashboard (pull down). 3) If you sent funds from an exchange, verify that the withdrawal network matches the Fibo network. 4) Some uncommon tokens may take a few minutes to appear.

Send an email to [email protected]. Our team responds within 24 hours on weekdays. Include your @username and a description of the issue. For urgent questions about a transaction, include the transaction hash.

Tax rules vary by country. In France, crypto capital gains are subject to a 30% flat tax above €305 in annual disposals. Fibo integrates with Waltio, a specialized service that automatically calculates and generates your tax report. Promo code: FIBO for 10% off your report.

Your data is hosted on servers in Europe, in compliance with GDPR. Fibo collects only the minimum data necessary for the service to function. Your private keys are never transmitted to our servers — they remain exclusively on your device.